Hackensack Meridian Health

Medical Receptionist/Receptionist - (Full Time, Part Time and Per Diem Available All Locations)

Job Locations US-NJ-Hackensack
Job Post Information* : Posted Date 2 months ago(10/17/2022 12:37 PM)
Requisition ID
# of Openings
Administrative Support


How have you impacted someone’s life today? At Hackensack Meridian Health our team members are focused on changing the lives of our patients by providing the highest level of care and coaching each and every day. Through the comprehensive care we provide, we are confident that you will be able to apply your skills while building your career within New Jerseys premier healthcare system.


The primary role of the Medical Receptionist/Receptionist is to provide reception and clerical services for the patients and visitors. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. 


  • High school diploma or equivalent required
  • The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
  • Must be able to travel to various locations.
  • Prior receptionist or clerical experience in a medical office preferred
  • Epic experience preferred
  • CPR certification preferred.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!


A day in the life of a Medical Receptionist/Receptionist at Hackensack Meridian Health includes:


  • Receives and directs all communication courteously and consistently.
  • Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
  • Greets patients and visitors in a prompt, courteous and helpful manner.
  • Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
  • Assists patients with the sign in process.
  • Responds promptly to patient's needs.
  • Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs.
  • Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
  • Manages patient check-in process.
  • Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card).
  • Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
  • Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner.
  • Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
  • Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
  • Communicates potential patient satisfaction issues to direct manager.
  • Maintains efficient and accurate filing and record maintenance system.
  • Maintain adequate coverage for the practice.
  • Willing to cross cover when necessary.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.


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